Customer Experience in India: When 89% Will Abandon You After One Bad Interaction
Indian businesses have just discovered that their customers have zero tolerance for mediocrity, and the statistics are brutal. ServiceNow’s 2025 Customer Experience Report revealed that the average customer in India says issues take 3.8 days to resolve, whereas service agents believe resolution happens within 30 minutes—a perception gap so massive it borders on corporate delusion. […]
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