Business

Discover the latest insights and trends in the dynamic world of business. Our blog section offers a concise and engaging overview of the business landscape, covering topics such as entrepreneurship, leadership, finance, marketing, and innovation. Stay informed about industry disruptions, success stories, and strategies to propel your business forward. Whether you’re a seasoned professional, a budding entrepreneur, or simply interested in the business world, our blog provides valuable information and inspiration to help you navigate the ever-evolving realm of business with confidence and expertise.

Gen AI Devastates India’s Customer Experience Jobs Market

India’s customer experience industry just hit an employment crisis nobody saw coming this fast. Generative artificial intelligence isn’t merely changing how call centres operate—it’s eliminating vast swathes of entry-level positions that employed millions. The $280 billion industry, once celebrated for providing accessible employment to graduates lacking specialised skills, now confronts dramatic transformation as AI-driven chatbots […]

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NITI Aayog Sounds Alarm: India Faces AI Jobs Reckoning

India’s workforce stands at a crossroads where artificial intelligence will either create unprecedented opportunity or devastating displacement. The choice isn’t predetermined—it depends entirely on decisions made today. NITI Aayog’s latest report, “Roadmap for Job Creation in the AI Economy,” delivers an urgent message: artificial intelligence will disrupt traditional employment sectors whilst simultaneously creating up to

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India’s E-Commerce Funding Reaches $1.3 Billion as Women Founders Shatter Records

India’s consumer-tech sector just proved skeptics spectacularly wrong. Despite global market corrections and investor caution, B2C e-commerce raised $1.3 billion in 2025 alone. The Tracxn B2C E-Commerce Report released in October 2025 reveals cumulative funding now exceeds $57 billion, confirming India’s position among the world’s most dynamic consumer-technology markets. But the numbers tell only half

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Fashion and Beauty’s Digital Gamble: Why 76% of Customers Will Abandon Brands That Don’t Know Them

Fashion and beauty brands have just discovered that their customers have zero patience for generic experiences—and the numbers prove it’s existential. McKinsey’s State of Beauty 2025 report reveals that 71% of consumers now expect brands to deliver customized interactions, whilst 76% will switch brands if those expectations aren’t met immediately. This isn’t a gradual preference

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UPI 3.0 Just Changed Everything: India’s Payment Revolution Goes Offline, Global, and Fraud-Proof

India’s digital payments infrastructure has just solved three problems simultaneously: connectivity gaps, security vulnerabilities, and international transaction barriers that limited UPI’s global ambitions. The National Payments Corporation of India’s UPI 3.0 introduces offline payment capabilities, enabling transactions without internet connectivity—a critical feature for rural and low-connectivity areas. Transaction volumes already surpass 20 billion monthly across

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India’s Smaller Cities Just Leapfrogged Traditional Banking: How Tier-2 and Tier-3 Towns Went Digital-First

India’s smaller cities bypassed traditional banking infrastructure entirely, jumping straight to digital-first financial services that metros took decades to build gradually. Tier-2 and Tier-3 towns—once dismissed as underbanked, cash-heavy economies—now drive fintech growth through 85% smartphone penetration and vernacular interfaces, making banking accessible. Over the past six years, India has witnessed a staggering 65,000 crore

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India’s GCC Takeover: Why Global Giants Are Building Their Brains Here

Silicon Valley executives used to view India as the place where they sent routine work—call centers, basic coding, and back-office processing. That condescending attitude is evaporating quickly. In 2025, more than 1,850 Global Capability Centers (GCCs) operate in India, and they are no longer handling mundane tasks. These facilities drive artificial intelligence development, research and

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Indian Consumer Evolution: How Shoppers Changed and Industries Scrambled to Keep Up

Remember when shopping meant visiting physical stores, paying cash, and accepting whatever products manufacturers decided to offer? That India is gone. Today’s Indian consumer wields a smartphone like a weapon, compares prices across platforms in seconds, demands two-hour delivery, expects eco-friendly packaging, and won’t tolerate brands that fail sustainability standards. This dramatic transformation—driven by digitalisation,

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Customer Experience in India: When 89% Will Abandon You After One Bad Interaction

Indian businesses have just discovered that their customers have zero tolerance for mediocrity, and the statistics are brutal. ServiceNow’s 2025 Customer Experience Report revealed that the average customer in India says issues take 3.8 days to resolve, whereas service agents believe resolution happens within 30 minutes—a perception gap so massive it borders on corporate delusion.

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D&I

Harmonising Diversity: Pioneering the Path to Inclusion in Corporate India

  In the vibrant tapestry of Corporate India, the resonating call for Diversity and Inclusion (D&I) is transforming workplaces into hubs of innovation, collaboration, and empowerment. However, this journey is not without its hurdles. Let’s embark on an insightful exploration of the challenges hindering the realisation of true inclusivity and discover the strategies that can

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